Frequently Asked Questions
Find our most common frequently asked questions here, including topics covering warranty and delivery. If you cannot find your answer listed below, please contact us and we'll be glad to help.
Warranty & Guarantee Periods
Q: How long should the valves last in my tap?
A: The valves in a tap are working parts, just like the spark plugs in your car! They will wear out over time, depending on how much they are used. Most reputable tap manufacturers guarantee such parts of their taps for a period of two years.
Q: I have no idea which manufacturer's tap I have - it was in the house when we moved in. What can I do to find spare parts?
A: That's not a problem. Just send a digital photo of your tap to email@example.com and we will try to identify it for you. If it was made by a manufacturer that we support, there won't be a problem with spares, although most warranties are not transferable between householders, so it will need to be chargeable.
Q: I am worried that the drip from my tap may get worse. How long will it take for the delivery to arrive?
A: We aim to despatch goods ordered before 12 noon the same working day and for all orders after 12 noon the following day. Then it depends on the mail (unless you opted to pay a little extra for our premium guaranteed next day service).
Q: Can I send parts back for a refund if they do not fit or are unsuitable for my tap?
A: Unfortunately, you need to be absolutely sure that you are ordering the correct parts as they are not refundable once they have been fitted/used. However, if the goods are returned in a re-saleable condition and are unopened and unused then we will be able to offer a refund.
Tap Flow Rates
Q: My new tap is not working very well. The flow is poor. What should I do?
A: First of all, you should check that the tap is suitable for use on your hot water system. It may be that you do not have enough water pressure for the type of tap. Alternatively the spout may be blocked - remove the screw in diffuser at the end of the spout and check that it has not been blocked during installation.