Please note that due to onsite facility upgrades there may be some slight disruption in the fulfilment of orders between April 21st and May 22nd 2017. We anticipate that the delay will be no more than 1 - 2 working days over and above our usual quoted times. We apologise for any inconvience this may cause in advance.
We currently offer delivery to the Mainland UK. We can also deliver to the Channel Islands and Southern Ireland but please call into the office for delivery costs to these areas. Unfortunately we are only able to ship internationally for bulk orders (over £1000) by special arrangement.
We aim to dispatch goods ordered before 12 noon the same working day and for all orders placed after 12 noon the following working day. Orders placed on a Saturday or Sunday will be dispatched on a Monday at the earliest, so please allow extra time if you need to arrange a plumber.
Please note that we are closed for around two weeks over the Christmas Holiday period, on Bank Holidays and at weekends.
Unfortunately our warehouses are unable to make orders available for collection in person, for reasons of security and Health & Safety. Depending on the type of item, size and weight we use two methods of delivery:
Royal Mail: Small items which will fit through your letter box will be sent via Royal Mail 2nd class post. Please allow 2 to 3 working days for delivery. During busy periods or extreme weather conditions there may be a slightly extended lead time for delivery.
Courier: Larger or more expensive items will also be sent via courier and all of these services will require a signature on receipt. If delivery is unsuccessful we will notify you of the local collection depot by leaving a postcard through the letterbox. Again, during busy periods or extreme weather conditions there may be a slightly extended lead time for delivery.
You must notify us within two working days in the unusual event that your order arrives damaged; otherwise you accept that the delivery was perfect on arrival.